Terms and Conditions
Delivery of mail order items
In most cases, we charge £3.00 for postage and packing on all orders. In some rare cases, we may levy an additional delivery charge for a particular product (bulky/heavy). In these cases we will advise you of the extra charge at the point of sale.
In most cases delivery is by Royal Mail first class, which is not a guaranteed next day delivery service. We reserve the right to use alternative services for heavier/larger items which are only being charged at £2.50 postage, e.g. second class, standard parcels.
Orders received before 12 noon will normally be despatched that day. We will still try and despatch orders received after 12 noon same day, but if we can't manage this we will send your order on the following business day (subject to stock availability). Business days are Monday to Friday excluding recognised UK holidays.
Returns Policy
Stirling Cycle Repairs adheres to the Distance Selling Directive and we will happily accept returns from you in line with the following terms:
If you need to return an item, please contact us at the very earliest opportunity by e-mail or phone (or 01786 451559).
- If you have changed your mind, or an item doesn't fit or its the wrong colour (but not due to error on our part), then you can return your item provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods, you have 28 calendar days to do so. You will need to pay the postage for this and this is non refundable. Once we have received and checked the item, we will issue a full refund for the product to your original payment method.
- If any items have been damaged in transit, we ask that you report it to us within 7 working days . Items should be returned in their original packaging complete with all accessories and documentation. Once we have received and checked the item, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs*.
- If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs*. We test returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage fee.
- If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or if this is not possible, a replacement. General wear and tear is not covered by this provision, nor is incorrect or inappropriate fitting and use.
- In the event we have made a mistake and have posted an item which differs from that listed on your invoice, please let us know within 7 days, then return the item to us and we will get a replacement to you, and reimburse your reasonable return carriage costs*.
If you need to return an item please remember to email or phone us first. We are easy to contact, will be happy to talk to you. Your call will come directly through to our workshop.
* Definition of "reasonable carriage costs". We are willing to reimburse you up to the value of Royal Mail 1st class postage for the size and weight of the return package. We will not pay for the full value for specialist postage (e.g. recorded or special delivery) or courier delivery.
None of the above affects your statutory rights.
International Orders
As present, Stirling Cycle Repairs only supplies products and services to customers based in the UK.
VAT (Value Added Tax)
The price listed under 'our price' is the full price you pay (excluding delivery). We are not currently VAT registered.
Acceptance of orders
All orders will be deemed to be accepted and the contract completed between you and Stirling Cycle Repairs at the time we despatch your order to you.
We may be unable to accept an order as a result of (but not limited to) one of the following:
- The product you ordered may be unavailable or out of stock (though we may every effort to ensure all products displayed on our site are in stock).
- Inability to obtain authorisation for your payment
- Identification of a pricing or product description error
Product Availability
Payment Options - Credit / Debit Cards
You can pay for your order with the following cards:
+ Delta
+ Maestro
+ Mastercard
+ Solo
+ Visa
+ Visa Electron
Contact Us
The best way to get hold of us is via phone or email, we will be delighted to hear from you.
Email: For all enquiries please contact info@stirlingcyclerepairs.co.uk
Tel: 01786 451559
Post:
Customer Enquiries
Stirling Cycle Repairs Ltd
2 Alloa Road,
Causewayhead,
Stirling,
FK9 5LT
Product Descriptions and images
We make every effort to provide thorough and accurate product descriptions and images to ensure you make an informed choice. However, all descriptions and images on our products are meant for guidance only. We apologise but do not accept responsibility for any inaccuracies or errors in the product descriptions, or of any views we express about a product. Remember, if you are ever in any doubt about the details of a product, please contact us, you will find us to be friendly and helpful.
OUR PRIVACY POLICY
We are extremely committed to protecting the privacy and confidentiality of all our users and customers. We will only use information we collect about you lawfully (in accordance with the Data Protection Act 1998).
Except as set out below, we do not share, or disclose to a third party any personally identifiable information about you.
Here is a list of information we collect and why it is necessary to collect it:
1) Basic Identification and contact information such as your name and contact details. This information is used:
a. to allow us to provide you with the products and services you request. In some circumstances this may mean passing some contact details such as your address to a third party business involved with processing your order e.g. courier services.
b. to maintain our accounts
c. for billing
d. to enable us to answer your enquiries
e. for verifying your identity for security purposes
2) Financial information including credit card details. This information is used to obtain payment for goods and services you have ordered from us and is not retained after payment is completed.
3) Disclosure to government and their agencies. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or a court order.
4) Information Request. At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take all reasonable steps to verify your identity before granting access or making corrections to your information
If you have any questions regarding our Privacy policy, please contact us at:
Privacy Enquiries
Stirling Cycle Repairs Ltd
2 Alloa Road,
Causewayhead,
Stirling,
FK9 5LT
