INFORMATION AND HELP

We’ve listed all the general information that you are likely to need below in the form of frequently asked questions. You can also read our full Terms and conditions and our Privacy Policy by clicking here. If you can’t find everything you need in here (or in our Terms and conditions or Privacy Policy) then please let us know by calling us on 01786 451559 or e-mailing info@stirlingcyclerepairs.co.uk


How do I find you?

Unit 115 Stirling Enterprise Park
John Player Building
Stirling
FK7 7RP

 

Opening hours

We are open between 9am and 5.30pm Monday – Friday and 9.30am to 12.30pm on Saturday.  If you are stopping by on a Saturday please call us on 01786 451559 when you get to Entrance H, the outside doors to the building are locked at the weekend so we need to come let you in. 

I want my bike repaired. Can you tell me more about your collect and return service, e.g. what does it cost and which areas do you cover?

We collect and return bikes on Tuesday and Thursday evenings between 7 and 9, and on Saturday mornings between 9.30 and 12.30pm.  We hope this gives enough flexibility to accomodate you, but if none of these slots suit, e.g. you want your bike picked up from your place of work, just tell us  - we will do everything we can to come to an arrangement that works for you. 

We charge £10 for this service (this fee covers both the collect and return of your bike, so only £5 each way!) in central Stirling and Bridge of Allan.  We charge £12.50 for collection and return in Dunblane.  If you live further afield, we may still be able to offer this service, so please call us to discuss. 

I'm happy to bring my bike to you, is this okay?

Of course, we'd be delighted to have you visit our workshop at 115 Stirling Enterprise Park (Entrance H), John Player Building, Stirling, FK7 7RP.  Our workshop gets very busy, so please call us first to book your repair in ensuring you the most efficient turnaround time. 

I want to buy products from your online store. How much does delivery cost?

In most cases, delivery is £2.50 on orders up to £50 in value, and free thereafter.  In rare cases an additional postage charge will be levied for a particular product (bulky/heavy) but we will indicate this clearly on the product page.  Usually, when we do make an additional postage charge, we are still absorbing some of the delivery cost.

How long will my order take to arrive?

Generally if you order your products before 12pm, your items will be despatched same day. If you order after 12pm we will still try and despatch same day but if we can’t we will be despatched the following business day. Items ordered after 12pm on Friday or over the weekend will be despatched on Monday (excluding recognised UK holidays).

In most cases delivery is by Royal Mail first class, which is not a guaranteed next day delivery service. We reserve the right to use alternative services for heavier/larger items which are only being charged at £2.50 postage, e.g. second class, standard parcels.  We also reserve the right to deliver more expensive items by Royal Mail Recorded Delivery (signature required). In this event you will not be charged any more than our normal postage rates.

How do I get in touch with you?

Come and visit us, call or send an email. 

115 Stirling Enterprise Park
John Player Building
Stirling
FK7 7RP

Email: info@stirlingcyclerepairs.co.uk
Phone: 01786 451 559 (we’re available between 9am and 5.30pm Monday – Friday and 9.30am to 12.30pm on Saturday).

I live in the Stirling area and I’m in a hurry to receive my product, can you deliver it to me same day?

Possibly!  Wherever we can we will be happy and willing to help you out in this way. The more notice you give us, the better. We charge our normal postage rates to cover our costs for this service. If you live further afield, we may still be able to help you, but an additional delivery charge may be levied. Again, we would agree this with you at the time of placing your order. If you would like to take advantage of this service, please call us to arrange (as opposed to placing your order through the website).

Can I just pop round to your workshop and buy my products from you?

Yes, and we make half decent tea and coffee also, so that's even more reason to stop by.
 
I live outside the UK, can I buy products from you?

No, not at this time. Stirling Cycle Repairs currently only has the facility to sell to customers who live in the UK. If this changes, we will make this clear on our site. 
 
How can I be sure your online store provides a secure shopping environment?

We don’t take this matter lightly. The secure page where you enter your payment details is controlled by our contract merchant service provider (Protx). Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). To learn more about the security measures used by Protx, please visit http://www.protx.co.uk/about_security.asp.

What do you do with any personal information I may provide when completing a purchase?

For more details please view our Privacy Policy.

Do you take orders/payment for products or repairs over the phone?

No. We can accept payments by made by cash or cheque either at our workshop or when we drop your bike off.  Payments can be made by card for products purchased from our online store.
 
What payment methods do you accept for purchases from your online store?

Visa
Visa Debit
Visa Electron
Mastercard
Maestro
Solo

We do not presently accept: American Express, Diners Club International or JCB cards.

I just received my order but I don’t want it anymore / it’s the wrong size / it’s the wrong colour (but not as a result of a Stirling Cycle Repairs error). What can I do?

You can return your item provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods, you have 28 calendar days to do so, at your own expense. When we receive and check the item we will issue a refund for the product to your original payment method. We will not refund the original postage costs, or the postage costs incurred by you in returning the product to us.
 
I just received my order and its faulty/broken. What should I do?

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs*

If any items have been damaged in transit, we ask that you report it to us within 7 working days. Items should be returned in their original packaging complete with all accessories and documentation. Once we receive the item, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs*

* Please see full terms and conditions for limitations on this.

I know what I want but don’t know what size or which type is right for my bike. I need to talk to a real person who is happy to help!

Please call or e-mail us. Your call will come through to our helpful Weldtech Platinum Pro qualified mechanic (and keen cyclist). We’ll do everything we can to provide useful advice and ensure you get the correct product for your needs